Cancellations and Refunds

QuantPlus EarningsPro

Version P.1.0 — Effective 2 November 2026.

The short version

You can cancel at any time, from your account page, in the same number of clicks it took to subscribe.

No phone call, no email, no retention offer you have to decline twice.

No refunds for unused subscription time.

When you cancel, you keep access until the end of the period you have already paid for, and we do not refund the rest. The exceptions are set out under “Refunds” below.

If you were charged in error, charged twice, or charged after cancelling, tell us and we will fix it. We will not make you prove it first — we will check the billing records ourselves.

How to cancel

Sign in, open your account page, and choose Cancel subscription. The control is on that page. It is not hidden behind another action, and you will not be asked to contact anyone to complete it.

You will see a confirmation on screen and receive one by email. If you do not receive that email, the cancellation may not have completed — write to us and we will check.

What happens when you cancel

Your subscription stops renewing. You keep access until the end of the period you have already paid for, and it ends then. The unused time in that period is not refunded.

We do not delete your account or your watchlist when you cancel. If you come back, they are still there. If you want them deleted, ask and we will delete them. The Privacy Policy, section 8, says what a deletion request does not remove, and why.

Cancelling ends a price lock.

If you subscribed at an annual rate that is lower than our current published rate, and you cancel and later return, you return at the rate published at that time. See the Terms of Service, section 5.

Refunds

Subscription fees are not refundable, and we do not refund unused subscription time when you cancel.

There are three exceptions:

• • Where the law requires a refund.
• • Where Paddle grants one. Subscriptions are sold through Paddle.com Market Limited, which acts as our merchant of record. Paddle may issue a refund under its own refund policy, at its own discretion, independently of us. Where Paddle’s policy or the law gives you stronger rights than this policy, the stronger rights apply.
• • If we end your subscription for any reason other than your breach of our terms, we refund the unused portion of the period you have paid for.

Billing errors are always corrected.

See “If you were charged in error” below.

Statutory withdrawal rights

QuantPlus EarningsPro sells only to residents of the United States. If that changes, this section will describe the withdrawal rights that apply in any country where we then sell, including the European Union, the United Kingdom, the European Economic Area, Switzerland, Canada, Brazil, South Korea and Singapore. Nothing in this document reduces a statutory right you have under the law of where you live.

If you were charged in error

Write to [email protected] and tell us what happened. We will not ask you to produce evidence before we look into it. We will check the billing records held by our merchant of record against our own, and:

• • Charged twice for the same period — we refund the duplicate.
• • Charged after you cancelled — we refund the charge and confirm the cancellation.
• • Charged the wrong amount — we refund the difference, or the whole charge if that is cleaner.
• • Charged after your price lock should have applied — we refund the difference and correct the lock.

If the records show the charge was correct, we will show you what we found and explain it.

Failed payments

If a renewal payment fails, our merchant of record will retry it and will contact you. Your access continues during that period. If the payment is not recovered, the subscription lapses.

A lapse caused by a failed payment is not the same thing as a cancellation, and we will tell you before it becomes one.

Chargebacks

If something has gone wrong with a charge, please ask us first. We would rather fix it directly, and we can usually do it faster than a bank dispute.

Raising a chargeback without contacting us may result in your access being suspended while the dispute is resolved, because the payment is reversed at the processor before anyone reviews it. That is a mechanical consequence, not a penalty.

Changes to this policy

We may update this policy. Every version is dated, prior versions are retained and available on request, and a change does not apply retroactively to a purchase already made.

Contact

QuantPlus Analytics, LLC · 1017 N Clink Blvd, Crestline, OH 44827-1005 · [email protected]

Version P.1.0. Last updated 2 November 2026. Prior versions are retained and available on request.